Find out about your tickets, age restrictions, returns and more below.
Please go to your point of purchase for any queries or refunds.
Our primary ticketing partners are SEE TICKETS, Dice, Resident Advisor and Shoobs. Please always use a primary ticket seller when purchasing tickets. Tickets from unofficial sellers may not be valid and you could be refused entry.
Annoying, we know, but it means that all tickets are gone. We’d recommend keeping an eye on the event, as occasionally a few become available nearer the time and there may also be a waitlist that you can sign up to. To make sure you’re the first to hear about upcoming events, sign up to our newsletter and follow KOKO on Instagram.
For our KOKO Electronic events, even if sold out, we always have a limited amount of tickets available on the door – these are sold on a first come first served basis so we recommend coming as early as doors open to ensure you can purchase a ticket.
Where available, tickets will be available to purchase online right up until the main act takes to the stage for live events. KOKO Electronic events tickets are available online until 3am (subject to availability). We always have a limited amount of tickets available on the door – these are sold on a first come first served basis so we recommend coming as early as doors open to ensure you can purchase a ticket.
KOKO events tend to sell out before the advertised event day. We recommend visiting our What’s On page to purchase tickets in advance. KOKO operates a paperless ticketing function so will not retain tickets for sale on the door.
Please contact email@example.com. We aim to respond within 48 hours (Mon-Fri), but please bear with us at busier times. If you have not received a response within five working days please reach out again.
There are two cloakrooms at KOKO, on either side of the foyer. Prices range from £3-£4 per item, but please note, only small bags and backpacks, laptop cases and coats are permitted. Large bags or suitcases cannot be stored with us, or taken into The Theatre. Please note we are not responsible for any items in the cloakroom.
We recommend you take a picture of your ticket as soon as we give it to you, which we can accept at the end of the night. If not, you will have to wait until the end of the even to identify your things or contact us at firstname.lastname@example.org.
Yes. Please check in advance as it can range from ‘14s and over’ with 14 and 15-years-old must be accompanied by an adult, to ‘strictly over 18s only’. These measures are in place for the safety and comfort of all attendees and must be adhered to. If you are not the correct age to attend an event you will be turned away and no refund will be issued, so please check before purchasing your ticket. Proof of age is required at entry, and it has to be a valid physical (not photo) form of ID with a pass hologram.
KOKO does not announce specific ‘on stage’ times in advance, but as a guide most shows run to these approximate timings:
Sunday – Thursday: Doors 7pm | Support 8pm | Main act 8.45pm | Curfew 11pm
Friday: Doors 6pm | Support 7pm | Main act 8 pm, | Curfew 10pm
Friday – Saturday club nights: Doors 10pm| DJs throughout | Last Entry 3am
These timings are not guaranteed and we recommend you follow the guidance detailed on your ticket. Please arrive early to avoid disappointment.
We are often filming and taking photos in the venue. We use this for archival and promotional purposes and the footage and images may be used on social media, website and other print and digital marketing communications., If you do not give consent, please let a member of our management team know or send us an email at email@example.com
For all KOKO theatre table/area bookings please contact firstname.lastname@example.org
We always encourage dressing up, but our dress code is relatively relaxed, we only ask that you do not wear gymwear, shorts (except in summer) and any trainers are clean and smart.
Management reserves the right of entry in all situations. In the event that you are refused entry, please request a refund through the ticketing provider you have purchased your tickets from.
If you arrive past your allocated ticket time you may be subject to a late fee. Please note late fees only apply to KOKO Electronic events.
No food or drink is permitted inside the venue, including chewing gum. Any items found on your person will be permanently confiscated. At the side of the venue you’ll find Cafe KOKO, where during gigs (Mon – Thu + Sun), ticket holders can take advantage of a £15 Pizza + Drink bundle deal by showing their ticket. For people attending KOKO Electronics nights on Fridays and Saturdays, Cafe KOKO offers a 2-4-1 on drinks from 9pm to 11pm, please show your ticket at reception. Multiple bars can also be found inside The Theatre.
Most shows use strobe lighting and smoke effects. There is usually signage at the entrance to confirm this but if you have any concerns, please let a member of our staff know. You can also contact us ahead of the event at email@example.com.
KOKO, 1a Camden High Street, London, NW1 7RE.
Mornington Crescent tube station is directly opposite the venue, and Camden Town is a ten minute walk away. The larger stations of Euston and King’s Cross are approximately 15 minutes walk.
Some of the performances can be very loud and if you’re sensitive to sound, please be sure to bring earplugs with you. We can provide these free of charge at the show but there is a limited supply, distributed on a first-come-first-serve basis.
Often artists and performers will be selling merchandise before and after the show, in the foyer area. This is operated separately from KOKO.
We are not a seated venue and cannot reserve seating throughout unless it is in our designated Access area which is solely for those with disabilities/less able to stand & wheelchair users. There are a small amount of benches situated throughout the venue but they are first come first served.
KOKO is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements. If you have accessibility requirements and wish to attend a KOKO show, first buy an accessible ticket through our ticketing channel (linked on the individual event), then contact us prior to the show so that we can ensure we can provide you with all necessary requirements. Sadly, if this option is not available on the event page, we have filled our allocation of this area.
Accessibility tickets are only purchasable through the KOKO website and once these tickets have been sold, we cannot accept any further accessibility requests.
If you require Accessibility tickets and these are no longer available, please do not purchase a GA ticket and expect to be accommodated as these will be refused. This is a strict policy to make sure the venue is safe for all customers.
Once you have bought your ticket please email the following address firstname.lastname@example.org with a list of all your requirements for the show. (ie. Wheelchair space, seating, queue jump etc).
Important note: if you are coming with a Carer/Personal Assistant, do not buy an extra ticket. The Accessibility ticket comes with a free Carer/PA pass.
If you would like us to contact you via phone call please state in and email along with a contact number.
We strive to make all our shows at KOKO accessible to everyone and we work with Attitude Is Everything to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
The levy charge (£1.75) goes towards the maintenance, refurbishment and upkeep of our venue.
As a Grade II listed venue and an iconic part of London’s cultural heritage, the running of KOKO comes with a huge amount of responsibility, which we don’t take lightly. Everything we do has to be considered, investigated and approved by third parties, and often planning permission is required – which can be expensive. We’re determined to maintain what’s become a very special venue within the community, and protect the legacy for future generations to enjoy. To do so, we depend in a large part on gig-goers’ contributions and support through the levy charge, and so we’d also like to say a huge thank you. We know tickets can be expensive and additional charges are frustrating, but this one really makes a huge difference, and plays a vital role in securing KOKO’s future.
On Pratt street you will find a Lomax car park for paid parking. There are single yellow lines located around KOKO on Crowndale Road and Bayham Street, some of which allow free parking after 6.30pm but please check signage for hours of control before leaving your vehicle.
There are two Blue Badge parking spaces on Pratt Street, NW1 0BG. Control parking zone CA-F. They operate at any time with no maximum stay.*
*The information provider and/ or licensor are not liable for any errors or omissions contained within this dataset and shall not be liable for any loss, injury or damage caused by its use.
Once you are in, you are in! There is no readmission to the venue.
No, smoking is not permitted inside the venue. We have an outdoor smoking terrace located on the 1st floor.
No, vaping is not permitted inside the venue. We have an outdoor smoking terrace located on the 1st floor.
No, KOKO is a cashless venue.
When new jobs become available at KOKO, we’ll provide full details of the job description and how to apply on our careers page.
Please note that we cannot accept speculative applications or CVs.
Your feedback matters to us, so if you have a comment, suggestion or any kind of issue, we want to hear from you. We will always read and if appropriate respond to your feedback. Please contact us at email@example.com.
For all urgent noise complaints, please phone our local residents’ noise complaint hotline at 07361538073 through which measurements will be taken in response to any complaints received.