Frequently Asked Questions
General Tickets & Bookings Venue Facilities Entry & Policies Accessibility Shop If I am not allowed in, can I get a refund?
Thieves may operate inside and outside of the venue.
Can I bring my own food and drink?
Can I bring my own water to the venue?
Do you provide anti-spike drink covers
What is your address and the nearest tube station(s)?
Will it be loud, do you supply ear plugs?
Can I buy merchandise at the show?
What do I do if I feel unwell?
Someone is making me feel uncomfortable. Who should I speak to?
What type of events can I host at KOKO?
How can I arrange a private viewing?
Where I can find out about jobs at KOKO?
Do you have a suggestion to make?
I have a query about a ticket. What should I do?
The event I have bought a ticket for has been cancelled – What do I do? Will I recieve a refun …
If an event is sold out, can I still get a ticket?
The show is sold out – how do I use the resale system?
What is your ticketing policy?
Will there be tickets available on the door?
What is a restoration levy and why is it charged?
What if I lose my cloakroom ticket?
Is there a different age restriction for each event?
When is the last entry at KOKO?
Is there strobe lighting or pyrotechnics?
Where is the Welfare and Medical room?
Is there a seating area in the venue?
What is the capacity of KOKO?
What is KOKO’s bag policy?
What items are prohibited and must not be brought to the venue?
How do I find out about door and stage times?
Do you film in the venue?
What is KOKO’s entrance policy?
I am running late for a KOKO Electronic event, will I be charged a late fee?
Can I bring my prescription medicine or medical equipment to KOKO?
Can I leave the venue and come back in between bands?
Can I smoke or vape inside?
What is KOKO’s drug policy?
Can I bring my assistance dog to KOKO?
Which accessible ticket should I book?
Do I need to buy a separate ticket for my carer/PA?
Can my companion/PA sit with me?
What proof of eligibility do I need, and how do I provide it?
Is there a queue jump? Do I need a VIP ticket to skip the queue?
I need to sit down and I have access requirements, what should I book?
I don’t have access requirements but would like to sit down, what are my options?
What if accessible tickets are sold out?
Can I bring my medication into KOKO?
Do I need a doctor’s note to bring medication in?
I have other requirements or need to talk to someone
Can I bring an extra friend or guest into the access area?
When will my order be dispatched?
Do you ship internationally?
My order hasn’t arrived. What should I do?
How do I return an item for a refund?
What if my order arrives damaged or faulty?
What does “limited edition” mean for prints?
Who do I contact about my order?
