Frequently Asked Questions

Background on the venue, its history and the artists who have played here.

KOKO is a live music and events venue in the heart of Camden, at 1a Camden High Street, London NW1 7RE; named Venue of the Year at the 2023 LIVE Awards.

It’s one of London’s most storied stages. The Grade II-listed building first opened its doors in 1901 as the Camden Theatre, and has been reinvented many times since as the Camden Hippodrome (1909), a BBC broadcasting studio (1945), The Music Machine (1977) and the legendary Camden Palace (1982), before being reborn as KOKO in 2004.

Today it’s home to acclaimed live shows and late-night club nights, including our own KOKO Electronic events as well as The House of KOKO members’ club, Cafe KOKO, and a range of spaces available to hire.

KOKO holds up to 1,410 people standing across the floor and balconies. Seated and dining configurations hold fewer, 250 for theatre seating, 180 for a gala with round tables.

The stage has hosted The Rolling Stones (1964), The Clash (1978), Madonna — her UK debut in 1983, and an album launch in 2005 — Prince (1988, 2007 and 2015), Amy Winehouse (2004 and 2006), Coldplay (2005), Lady Gaga (2009) and Dua Lipa (2016), alongside many of today’s biggest artists. You can explore more of the venue’s history on our KOKO 125 page.

The House of KOKO is our private members’ club, set behind the historic theatre at 74 Crowndale Road, London NW1 1TP. Members enjoy a private balcony for the theatre’s live shows, secret backstage performances, late-night DJ sets, cultural programming, three restaurants, a penthouse recording studio, and one of the finest contemporary art collections in London, across sixteen beautifully designed spaces. You can find out more, and apply, at thehouseofkoko.com.

Basic information to know before attending KOKO

Our address is: KOKO, 1a Camden High Street, London, NW1 7RE.

Tube: Mornington Crescent, Northern Line (directly opposite) is the closest station. Camden Town is a ten-minute walk away. Euston and King’s Cross are around 15 minutes walk.

Bus: Several buses stop right outside KOKO, including the 24, 27, 29, 88, 134, 168, 214, 253, 274 and N5, N20, N28, N29, N253 (night routes).

Please keep your belongings safe and be vigilant. We recommend booking taxis before leaving the venue.

No. Food, drink or chewing gum cannot be brought into the venue.

Just 100m behind KOKO, Cafe KOKO is KOKO’s sister restaurant, serving Italian small plates, New York–style pizzas and cocktails, perfect before or after the show.

Cafe KOKO
74 Crowndale Road, London NW1 1TP
Open Friday and Saturday, 5 pm – midnight

When Cafe KOKO is open, pizzas are also available at our counter on the dancefloor, so you can grab a slice during the night.

Free tap water is always available at the bars.

Transparent, empty bottles are permitted. Opaque or metal bottles are not allowed inside the venue.

Free tap water is always available at the bars.

Yes these are available from every bar at the venue.

KOKO, 1a Camden High Street, London, NW1 7RE.

Mornington Crescent tube station is directly opposite the venue, and Camden Town is a ten minute walk away. The larger stations of Euston and King’s Cross are approximately 15 minutes walk.

Some of the performances can be very loud and if you’re sensitive to sound, please be sure to bring earplugs with you. We can provide these free of charge at the show but there is a limited supply, distributed on a first-come-first-serve basis.

Often, yes, artists and performers sell their merchandise before and after the show in the foyer area, operated separately from KOKO. You can also shop KOKO’s own ranges, including our exclusive 125 collection, at our KOKO Shop.

If you start to feel unwell during your visit, please speak to a member of staff straight away. They will direct you to our dedicated Welfare and Medical area on site, where support is available.

Our staff are trained to be non-judgemental regardless of the cause of your ill-health, and your wellbeing will always be treated as the highest priority.

We have a zero tolerance policy for harrasement of any kind. If you experience unwanted behaviour, please speak to any member of staff. They are trained to assist you and ensure you feel safe. You can also approach any member of staff and ‘Ask for Angela’. Asking for Angela is a discreet code phrase that allows people feeling unsafe or vulnerable to ask for help. It signals that you need discreet assistance. Our trained staff will help by reuniting you with friends, arranging a taxi, or contacting security or the police to ensure your safety.

KOKO is a hybrid, flexible space that is suitable for almost any hire and event type, including conferences, exhibitions, brand and product launches, receptions, corporate parties, culture and ticketed events, fashion, awards and dinners, filming, photography and set builds.

We have a dedicated inhouse team who can support you in realising your event – however ambitious. For more information visit www.hire.koko.co.uk

For all private hire or private viewing enquiries, please email our Events team at events@koko.co.uk

When leaving the venue, please be considerate of our neighbours and leave quietly. If you are taking a taxi, we recommend remaining inside the venue until it arrives.

When new roles open up at KOKO, we share the full job description and how to apply on our careers page.

We are unable to accept speculative applications or CVs.

Everything related to purchasing tickets

Our primary ticketing partner is SEE TICKETS, we also sell tickets via Dice and Resident Advisor. Please always use one of the primary ticket seller listed above when purchasing tickets.
KOKO shall not be liable to process any refunds for tickets purchased through unofficial channels.

Member Admission tickets are strictly reserved for personal use by The House of KOKO Members only. All Member Admission tickets must be obtained through KOKO’s official ticketing partners SEE Tickets. Any tickets purchased through unofficial sellers shall be deemed invalid, and entry will be denied to any individual presenting such tickets.

Please note that KOKO does not sell tickets. For any ticket queries or refunds, please contact the ticket seller where your tickets were purchased, their contact details are usually included in your ticket confirmation email.

For access ticket queries, please contact the KOKO access team at access@koko.co.uk.

Refunds for cancelled events are handled by the promoter or your ticket agent, not by KOKO, and are subject to their terms and conditions. Contact your point of purchase / ticket agent directly for assistance.

Annoying, we know, but it means that all tickets are gone. We’d recommend keeping  an eye on the event, as occasionally a few become available nearer the time and there may also be a waitlist that you can sign up to. To make sure you’re the first to hear about upcoming events, sign up to our newsletter and follow KOKO on Instagram.

For our KOKO Electronic events, even if sold out, we always have a limited amount of tickets available on the door – these are sold on a first come first served basis so we recommend coming as early as doors open to ensure you can purchase a ticket.

Once a show is sold out at KOKO, the official resale systems on SEE Tickets, DICE, and Resident Advisor are automatically activated.

We strongly advise against buying or selling tickets anywhere else. These are the only authorised resale platforms.

Resale tickets will appear on SEE tickets, DICE & Resident Advisor’s ticket pages whenever existing ticket holders choose to list them. If you don’t see any available initially, check back regularly.

If you purchased your ticket via the KOKO website, your ticket provider is SEE tickets.

All tickets will be checked and scanned on entry.

All tickets are digital. Please have your e-ticket ready to display on your mobile device on arrival.

If you have purchased a ticket for entry before a certain time and arrive after the time specified, the venue reserves the right to deem the ticket invalid or you may be subject to a late entry fee. We may allow a window for ticket holders to enter regardless of what time the queue was entered at our sole disrection.

Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age).

If there is a name on your ticket, you must provide valid photographic ID to verify this name.

Any fake, invalid or duplicate tickets will be rejected.

Please ensure that you purchase your ticket(s) from an authorised ticket agent.

Where available, tickets will be available to purchase online right up until the main act takes to the stage for live events. KOKO Electronic events tickets are available online until 3am (subject to availability). We always have a limited amount of tickets available on the door – these are sold on a first come first served basis so we recommend coming as early as doors open to ensure you can purchase a ticket.

KOKO events tend to sell out before the advertised event day. We recommend visiting our What’s On page to purchase tickets in advance. KOKO operates a paperless ticketing function so will not retain tickets for sale on the door.

Yes, KOKO offers table bookings and VIP experiences, including private boxes, tables, the Artist Box, and The Red Room, with perks like fast-track entry and premium drinks service. For all the details and to enquire, head to the KOKO Experiences page.

The levy charge (£2) goes towards the maintenance, refurbishment and upkeep of our venue.

As a Grade II listed venue and an iconic part of London’s cultural heritage, the running of KOKO comes with a huge amount of responsibility, which we don’t take lightly. Everything we do has to be considered, investigated and approved by third parties, and often planning permission is required – which can be expensive. We’re determined to maintain what’s become a very special venue within the community, and protect the legacy for future generations to enjoy. To do so, we depend in a large part on gig-goers’ contributions and support through the levy charge, and so we’d also like to say a huge thank you. We know tickets can be expensive and additional charges are frustrating, but this one really makes a huge difference, and plays a vital role in securing KOKO’s future.

Questions about the experience inside the venue.

There are two cloakrooms at KOKO, on either side of the foyer. Prices range from £3-£4 per item, but please note, only small bags and backpacks, laptop cases and coats are permitted. Large bags or suitcases cannot be stored with us, or taken into The Theatre. Please note we are not responsible for any items in the cloakroom.

We recommend you take a picture of your ticket as soon as we give it to you, which we can accept at the end of the night. If not,  you will have to wait until the end of the event to identify your things or contact us at lostproperty@koko.co.uk.

Yes. Please check in advance as it can range from ‘14s and over’ where 14 and 15-years-old must be accompanied by an adult, to ‘strictly over 19s only’. These measures are in place for the safety and comfort of all attendees and must be adhered to. If you are not the required age to attend an event you will be turned away and no refund will be issued, so please check before purchasing your ticket. Proof of age is required at entry, and it must be a valid physical (not photo) form of ID with a pass hologram.

For live concerts, as long as the show is still running, there is no last entry time. For KOKO Electronic events, last entry is 3am.

Most shows use strobe lighting and smoke effects. There is usually signage at the entrance to confirm this but if you have any concerns, please let a member of our staff know. You can also contact us ahead of the event at dutymanager@koko.co.uk.

The Welfare and Medical room is located in the foyer.

KOKO is not a seated venue and we cannot reserve seating throughout. The only reserved seating is in our designated Access area, which is solely for accessibility ticket holders (for guests with disabilities, wheelchair users, or those less able to stand). For more information or to book accessibility tickets, please contact access@koko.co.uk.

There are a small number of benches around the venue, but these are limited and available on a first-come, first-served basis.

On Pratt street you will find a Lomax car park for paid parking. There are single yellow lines located around KOKO on Crowndale Road and Bayham Street, some of which allow free parking after 6.30pm but please check signage for hours of control before leaving your vehicle.

There are two Blue Badge parking spaces on Pratt Street, NW1 0BG. Control parking zone CA-F. They operate at any time with no maximum stay. Please check the latest parking information ahead of time.

Rules about entering the venue and event-day logistics.

We do not allow bags or rucksacks at the venue that are bigger than an A4 piece of paper. If you bring a bag or rucksack larger than these dimensions, entry may not be permitted. This remains at the discretion of our staff.

Please only bring essential items with you to the venue.

The following items are not permitted inside the venue:

  • Light-up devices, including but not limited to fairy lights, light-up headwear, glowsticks, and torches
  • Inflatables of any size
  • Costume masks
  • Flags, banners, and signs
  • Inappropriate branded items, and any other items we consider offensive, unsafe, or a risk to public safety and/or security
  • Professional cameras and recording equipment
  • Illegal substances, legal highs, and any other psychoactive substances
  • Food
  • Any form of liquid, including drinks and perfume
  • Chewing gum
  • Bottles
  • Weapons, ammunition, and explosives
  • Horns, whistles, and drums
  • Fireworks
  • Any other article that may be used as a weapon or missile, or that may, in our reasonable opinion, cause danger or disruption to visitors at the venue (whether or not the item is illegal or carried for a specific purpose)

We reserve the right to confiscate any prohibited items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of prohibited items.

Animals, with the exception of guide dogs, are not permitted in the venue.

KOKO does not announce specific ‘on stage’ times in advance, but as a guide most shows run to these approximate timings:

Sunday – Thursday: Doors 7pm | Support 8pm | Main act 8.45pm | Curfew 11pm
Friday: Doors 6pm | Support 7pm | Main act 8 pm, | Curfew 10pm
Friday – Saturday club nights: Doors 10pm| DJs throughout | Last Entry 3am

These timings are not guaranteed and we recommend you follow the guidance detailed on your ticket. Please arrive early to avoid disappointment.

We are often filming and taking photos in the venue. We use this for archival and promotional purposes and the footage and images may be used on social media, website and other print and digital marketing communications., If you do not give consent, please let a member of our management team know or send us an email at marketing@koko.co.uk

Management reserves the right to refuse entry.

All tickets will be checked and scanned on entry.

If there is a name on your ticket, you must provide one of the following forms of ID to verify this name.

Customers will require either a valid passport, a photocard driving license, foreign National ID card or Home Office-approved PASS hologram card as proof of identification. – We can only accept the physical originals and cannot accept photocopies or digital copies.

For Electronic events on Fridays and Saturdays, we operate no ID no entry.

Expired or out-of-date forms of ID cannot be accepted. If you are unable to provide valid and in-date ID, you may be refused entry to the premises.

Pre-entry body and bag searches shall be conducted as a condition of entry and to protect your safety and that of other visitors.

Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation. You are entitled to refuse the search and leave the venue at any point.

Once you have left the venue, re-admittance will not be permitted.

If you arrive past your allocated ticket time you may be subject to a late fee. Please note late fees only apply to KOKO Electronic events.

Yes. If you need to bring items that are normally prohibited (for example, due to a medical or dietary condition), please contact us prior to the event at access@koko.co.uk so we can verify them ahead of time.

When you arrive onsite, please make security staff aware that you are bringing medical items in with you.

No. Due to the size of the access area, only your companion/PA may join you, the venue cannot accommodate further guests.

There is no readmission to the venue.

No. Smoking and vaping are strictly forbidden within the venue.

KOKO operates a strict zero tolerance policy on drugs. Searches will be in operation and are a condition of entry to the venue.

Anyone found in possession of illegal substances will be refused entry or removed from the venue and may be subject to prosecution.

We reserve the right to pass your details to the relevant authorities should we have reasonable grounds to suspect an offence or criminal act has taken place.

No. KOKO is a fully cashless venue and we only accept cards or contactless payments.

Dedicated information and facilities those with accessibility and mobility needs.

KOKO is committed to equality of access for disabled customers and to meeting your requirements on the night.

Accessible tickets are available via SEE Tickets, our venue ticketing partner. Please do not buy a General Admission ticket expecting to be accommodated for everyone’s safety this will be refused, and once accessible tickets have sold out we are unable to accommodate further requests.

The access area is step-free and has a private accessible toilet. We have a medical team and venue management on site, and ramps on entry.

There are three accessible ticket types:

  • ACCESS WHEELCHAIR + STANDING COMPANION A wheelchair space, plus a free companion/PA ticket (standing).
  • ACCESS SEATED + STANDING COMPANION A seat, plus a free companion/PA ticket (standing). Seated access tickets are reserved for access customers only.
  • ACCESS STANDING + COMPANION A standing place, plus a free companion/PA ticket (standing).

All three include a queue jump.

Access customers should not buy a General Admission ticket expecting to be accommodated, for everyone’s safety this will be refused, and once accessible tickets sell out, we cannot take further requests.

No. From 1 August 2026, every accessible ticket automatically includes a free companion/PA ticket, so two tickets are issued when you book, one for you and one for your companion. Please do not buy an extra ticket.
You and your companion must arrive together.

If you booked before 1 August 2026, email access@koko.co.uk and we’ll arrange your companion/PA ticket.

No, the companion/PA stands. Seats and wheelchair spaces are reserved solely for access customers, and there is no seat for the companion, who stands beside you.

From 1 August 2026, when booking an accessible ticket via SEE Tickets you will be asked to provide proof of eligibility (PIP letter, Access Card/Nimbus or similar) securely at checkout, you won’t be able to complete your booking without it, and you don’t need to email proof to us separately.

If you booked before 1 August 2026, please email your proof of eligibility to access@koko.co.uk.

A queue jump is included as standard with every accessible ticket. You do not need a VIP or early-entry package to skip the queue.

Book ACCESS SEATED + STANDING COMPANION. Seated access tickets are reserved for access customers.

The seated access ticket can only be booked by access customers. If you don’t have access requirements but would like to sit, there are a limited number of benches throughout the venue’s upper levels, available on a first-come, first-served basis.

If the accessible option is not showing on the SEE Tickets event page, our allocation for that area has been filled and we are unable to take further requests.


Please do not buy a GA ticket expecting to be accommodated, as entry will be refused.

Yes. You are welcome to bring the prescription and over-the-counter medication you need. To keep entry quick, please bring it in its original packaging (or the pharmacy container with your name on the label), carry a reasonable amount for the night rather than a bulk supply, and let the security team know you have it when your bag is checked.

Medication that needs to be kept cool or refrigerated can be stored for you; just ask a member of our security team when you arrive at the venue.

For everyday prescription medicine in labelled packaging, no. We do recommend bringing a copy of your prescription or a short note from your GP or pharmacist if you’re carrying controlled medication (for example strong painkillers, ADHD or certain anxiety medication), needles or other sharps (such as insulin or an EpiPen), or a larger-than-usual quantity. It’s not a barrier to entry, it just helps our team check things quickly and discreetly.

For anything beyond your ticket, for example wheelchair storage or to discuss specific requirements, email access@koko.co.uk. If you’d like us to call you, please include a contact number.

Yes, we are happy to welcome assistance dogs at KOKO. If you’d prefer, you are welcome to leave your dog with a member of our foyer staff during the performance. If you have an emotional support animal that you need with you, we are glad to discuss this too.

In all cases, please contact our team at least 15 days ahead of the show so we can confirm the details and arrange anything you need. Get in touch at access@koko.co.uk.

Questions about online shop orders, delivery and returns. Terms and Conditions of Sale.

Select your product(s) on the KOKO Online Shop and complete checkout. You’ll receive an order confirmation email once payment is processed, that’s when your order is accepted. All prices are in GBP and include VAT.

Orders are dispatched within 7 business days of confirmation. Some products are fulfilled directly by our fulfilment partners. All orders are sent by tracked post or courier, you’ll receive a dispatch email with a tracking reference.

View the full Terms & Conditions here.

We currently deliver to Great Britain and Northern Ireland only.

Delivery timescales shown at checkout are estimates. If your order hasn’t arrived within 14 days of the estimated delivery date, email shop@koko.co.uk and we’ll investigate. If nobody is available to take delivery and the order is returned to us, we may charge reasonable re-delivery costs.

View the full Terms & Conditions here.

We accept returns within 30 days of receipt, provided items are unused, unworn and unwashed. Email shop@koko.co.uk with your order number and reason for return, then complete the Return Form included in your parcel and send it back with the item. Unless the return is due to our error or a faulty product, return postage is at your cost and won’t be refunded. Refunds are processed within 5–8 working days of your return reaching our warehouse, to your original payment method, excluding original delivery charges. You also have a statutory right to cancel within 14 days of receiving your goods.

View the full Terms & Conditions here.

We don’t offer direct exchanges. If you’d like a different size, colour or style, place a new order for the product you want and return the original for a refund, following the returns process above.

View the full Terms & Conditions here.

Contact shop@koko.co.uk within 30 days of delivery with your order number and photos of the product and its packaging. Depending on the issue, you’ll be entitled to a repair, replacement or full refund, and we’ll cover all shipping costs.

Limited edition prints are individually numbered and hand-signed by the artist, with the edition size stated on the product page. Edition numbers are assigned at production and dispatch and can’t be requested in advance. Prints are produced to order, if returning one, please handle and re-pack it with care, as refunds can be reduced for handling damage.

Email shop@koko.co.uk with your order number. We aim to respond within 3 business days.

Hiring KOKO's spaces for corporate events, launches, filming and private parties.

Yes. KOKO is one of central London’s most distinctive venues to hire; a Grade II-listed theatre in the heart of Camden, minutes from Euston and King’s Cross, with the flexibility to host everything from a boardroom-scale gathering to a 1,410-guest reception. If you are sourcing a venue on behalf of your company, we make it straightforward: one point of contact, one transparent fee. Enquire now.

Because pricing depends on the space, the date and the type of event, every quote is tailored to your brief. Hire is charged as a single, transparent fee that covers production and crew — no hidden production costs, and no surprise crew fees to explain back to finance. For a tailored quote, please fill in this form. A member of our Events team will respond within 24h.

The estate covers 50,000 sq ft of theatrical space.

KOKO — the restored Grade II listed theatre: main auditorium, six private balconies, two mezzanines, roof terrace, Secret Club and five bars. Cafe KOKO — a design-led restaurant and bar with its own stage and pizzeria, suited to breakfast briefings, after-parties, supper clubs and intimate launches. Full estate — Theatre, Cafe KOKO and access to The House of KOKO spaces.

Six configurations: 1,410 standing reception · 250 theatre seating · 180 gala with round tables · 150 roof terrace standing · 148 dinner on long trestles · 80 in the Secret Club. The stage extends for dining, catwalks or performance configurations.